Observe and listen to what your customers are saying and how they want to be served. Their posts says a lot about their satisfaction.
With our sentiment analysis feature, you can understand them better by tapping into how they feel about you and your service. It’s the digital era, but emotions still count.
Find your key opinion leaders (KOLs) on social! Find out who is the most relatable to your brand and who has the most influence on social, then make sure what they are saying is positive. If your focus is sales, listening to the social audience can also help you out with that.