“We obtained a lot of insights from the reports Sonar had provided us so far. From these insights, we are able to do better each week and increase our performance through what we have learned.”

“Sonar has helped us in monitoring the current digital trends so that we can conduct an even more spot-on strategy for each specific brand or client.”

“Thanks to Sonar, we are able to capture social media conversations that came from customers—whether it’s a compliment or feedback—without asking them to mention our account. We are also able to assess our Share of Voice each month which we can use to improve the contents of our owned and paid social media channels.”

“With Sonar’s technology, we can now easily capture social media conversations coming from customers about Honda’s products, even the ones that occur outside of our official AHM Contact Center—which of course helped us as well in figuring out what the core problem was which resulted in better customer satisfaction.”