Sonar Platform
Sonar Platform
Sonar Platform
Sonar Platform

Healthcare: Sentiment & Social Care Benchmarking

Siloam Hospitals group had trouble managing their perception across over 32 individual branches, enforcing social media policies and identifying potential negative trends.

Healthcare: Sentiment & Social Care Benchmarking

Problem:

Siloam Hospitals group had trouble managing their perception across over 32 individual branches, enforcing social media policies and identifying potential negative trends.

Solution:

Sonar Platform implemented a centralised data analysis and weekly reporting system that provided analytics and insights on each hospital’s reputation and social media output for head office representatives to review and make informed decisions. In addition, Sonar also provided the company’s management with key negative issues in relation to each hospital to be addressed during management meetings.

Products & Services Utilized:

  • Sonar Analytics Enterprise
  • Sonar Custom Reporting

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